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Frequently Asked Questions
About Genshin Impact
Yes. Genshin Impact is a free download and free play game in PC, iOS, Andriod, PS4&5 platforms. In-game purchase available for fan collections and some other add value service, but will trivial affect on the balance of the game, and so it is not a pay-to-win game.
Yes. Genshin Impact has offical sales in China with various of peripherals, including badges, dolls, action figures, etc., Genshinmall aims to bring the official products world wide.
Yes. Along with the phenomenal trending of Genshin Impact globalwize and the thrive of the fan cummunity, fanart is also becoming popular and has its own market share. Genshinmall aims to build a TTP for the sharing, exchanging and getting of these remarkable fanart works.
About Genshin Mall
We are fan made website that dedicated into Genshin Impact influence spreading, we do not have any relation with any official organizations that are Genshin Impact-related.
Fanart Broadcasting, Official product spreading, for globle fans of Genshin Impact.
We stay close with the official sales channel in China, and stick with 2 tasks:
1. providing 100% official products, the products labeled with "Genshin official" are directly ordered from the Mihoyo sales channel.
2. Try every means to make the shipping from official warehouse to you doorside faster and as fast as it can be. Our efforts include:
a) Up-to-date Chinese domestic and international shipping speed tracking, you know how long you should wait in the nearest future, and how we promote it to our best.
b) Europe warehouse, based on our sale statistic, and the fan demanding (send us what you dying for by email), we built the ware house locate in EU country, which will extremely accelerate the shipping. See our products that are shipping from Europe.
Global-wise.
SHIPPING & RETURN
If you buy the products that are already located in our global warehouse, waiting time will be much shorter. Otherwize we try best to delivery it from offical channel in China to you at our best, the detail waiting time can be seen while you choose the shipping plan according to your address. For more details please see our shipping policy.
The tracability of the order are provided by the international delivery company, if you choose a shipping plan that support tracing, you can do the shipping tracing with you order number here.
Due to the nature of our busniess mode, we do not promise refund by default. However, we will try our best to enable it, depanding on the stage of purchasing.
Refunding will be dealt with case by case. In general, it is more likely to get the refund if:
a) the order has not been dealt with yet.
b) the official sales channel has not respond to the order yet.
The return are not accepted in any means except serious product quality issue.
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